Quotely helps tradespeople and small businesses create, send, and win work. If something is not working or you are not sure how a feature is meant to behave, get in touch — we would rather hear about it than have you stuck.
1Contact us
Email is the fastest way to reach us. Please include the email address on your Quotely account, the device you are using (iPhone, iPad, or web), and a short description of what you expected to happen.
General support & billing
support@quotely.iePrivacy & data requests
privacy@quotely.ie2Getting started
Create an account on the Quotely web appor in the iOS app, confirm your email, then add your business details so they appear on the quotes and invoices you send. Your account works across web and mobile — sign in with the same email on either and your data follows you.
Adding your logo and payment details in Business profile is worth doing early, since both are embedded into the PDFs your customers receive.
3Quotes, jobs and invoices
Quotely follows a quote → job → invoice workflow. You send a quote, and once the customer accepts it you turn it into a job to track time and materials. When the work is done, the job becomes an invoice. You can also start a job directly for callout or time-and-materials work with no quote.
Customers open quotes and invoices through a secure link — they do not need a Quotely account. If a customer says a link is not working, check whether the quote has expired; expired quotes can be reopened from the quote list.
4Plans and subscriptions
Quotely has a free tier and paid plans that unlock invoices, jobs, materials, analytics, calendar, and team access. You can see exactly what each plan includes on the Subscription screen in the app.
If you subscribed in the iOS app, your subscription is billed by Apple. Manage or cancel it in the iOS Settings app under your name → Subscriptions, or through the Cancel subscription option on the Quotely Subscription screen. Restoring a previous purchase is also on that screen.
If you subscribed on the web, billing is handled by Stripe and you can update your card, change plan, or cancel from the billing section of your dashboard.
A subscription bought on either platform unlocks the same features on the other, as long as you use the same Quotely account. If you have paid and the features have not unlocked, email support@quotely.ie with the receipt and we will sort it out.
5Account and login
Forgotten your password? Use Forgot password? on the login screen and we will email you a reset link. If the email does not arrive within a few minutes, check your spam folder and confirm you are using the address you registered with.
Team members join through an invite link sent by the business owner. If your invite link has expired, ask the owner to send a new one from the Teams screen.
6Your data and privacy
You can export your data or delete your account at any time from Privacy & data in the app. Deleting your account permanently removes your login and personal data.
For full detail on what we store and why, read our Privacy Policy, our Data Processing Agreement, and the list of subprocessors we rely on. Your use of Quotely is governed by our Terms of Service.