Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Quotely, operated from Ireland. By creating an account or using the service, you agree to these Terms. If you do not agree, do not use Quotely.

1About Quotely

Quotely is a software service that helps tradespeople and small businesses create, send, and manage quotes and invoices, schedule follow-ups, and optionally publish a public business directory listing. The service is designed for users in Ireland and the European Union.

Quotely is provided by Quotely, operated from Ireland. For questions about these Terms, contact support@quotely.ie.

2Eligibility and account registration

You must be at least 18 years old and able to enter into a binding contract to create a Quotely account. The service is not directed at children under 16. You must provide accurate account information, including a valid email address, display name, and business name where applicable.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at support@quotely.ie if you suspect unauthorised access.

By registering, you confirm that you have read and accept these Terms and our Privacy Policy (version 1.4).

3Your responsibilities as a business user

When you add customer contacts, send quotes, or use follow-up features, you act as the data controllerfor your customers' personal data. Quotely acts as your data processor, storing and transmitting data on your instructions.

You agree to:

• Collect and use customer contact details only where you have a valid lawful basis under applicable data protection law (for example, to prepare a quote at the customer's request).
• Confirm lawful basis in the app when adding new customers, as prompted.
• Respond to data subject requests from your customers where you are the controller.
• Ensure quote and invoice content you create is accurate and lawful.
• Not use Quotely to send unsolicited marketing, spam, or deceptive communications.

4Acceptable use

You must not use Quotely to:

• Violate any applicable law or regulation.
• Infringe intellectual property or other rights of third parties.
• Upload malware, attempt unauthorised access, or interfere with the service.
• Harass, defame, or mislead others.
• Scrape, reverse engineer, or resell the service without permission.
• Process personal data you are not entitled to process.

We may suspend or terminate accounts that violate these rules or pose a risk to other users or the platform.

5Service description and availability

Quotely is provided on an “as available” basis. We aim to keep the service reliable but do not guarantee uninterrupted or error-free operation. Features may change over time as we improve the product.

Current features include, among others:

• Quote and invoice creation, sending, and tracking.
• Customer contact management (name and email, scoped to your account).
• Automated follow-up reminders and notifications.
• Optional public directory listing (opt-in only).
• Data export and account deletion tools in app settings.

Scheduled maintenance, third-party outages, or force majeure events may affect availability. We will use reasonable efforts to communicate significant disruptions where practicable.

6Subscriptions and paid plans

Quotely offers a free plan and paid subscription plans. Paid plans unlock additional features, and the plan name, price, billing period, and included features are shown in the app before you confirm any purchase.

6.1 Auto-renewing subscriptions

Paid plans are auto-renewing monthly subscriptions. Unless cancelled, a subscription renews automatically at the end of each billing period and the renewal price is charged for a further month.

• Purchases in the iOS app are processed by Apple. Payment is charged to your Apple ID at confirmation of purchase. Your subscription renews automatically unless it is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours prior to the end of the current period.
• Purchases on the website are processed by Stripe and renew monthly until cancelled from your billing settings.

6.2 Managing and cancelling

You can manage or cancel an App Store subscription at any time in your Apple ID settings, or through the Manage section of the subscription screen in the app, which opens Apple Subscriptions. Website subscriptions are cancelled from your billing settings. Cancelling stops future renewals; paid features remain available until the end of the period you have already paid for.

6.3 Refunds

Refunds for purchases made through the Apple App Store are handled by Apple under Apple's refund policy — we cannot issue them directly. For website purchases, contact support@quotely.ie. Statutory rights under EU and Irish consumer law are not affected.

6.4 Price and plan changes

We may change plan features or pricing with reasonable advance notice. Where app store rules require a specific process for price changes, that process applies and the store will seek your consent where required. App Store prices follow the storefront of your Apple ID, so the currency and amount shown may differ from the prices listed on our website.

Purchases through an app store are also subject to that store's own terms. Starting or changing a paid plan records your billing consent in the app.

7Intellectual property

Quotely, its branding, software, and documentation are owned by Quotely or its licensors. You retain ownership of content you create (quotes, invoices, business details). You grant us a limited licence to host, process, and transmit your content solely to provide the service.

8Privacy

Our Privacy Policy and Data Processing Agreement explain how we handle personal data, including retention periods, subprocessors, and your rights. They form part of these Terms.

9Account termination

You may stop using Quotely at any time. You may request account deletion in the app under Settings → Privacy & data. Deletion removes your login and begins anonymisation of associated data within 30 days, as described in our Privacy Policy.

We may suspend or terminate your account if you breach these Terms, if required by law, or if continued provision would create legal or security risk. Where reasonable, we will notify you before termination except in urgent cases.

10Disclaimers

Quotely is a business tool, not legal, tax, or accounting advice. You are responsible for compliance with laws applicable to your trade, invoicing, and customer communications. We do not guarantee that use of Quotely will result in sales, payments, or any particular business outcome.

To the fullest extent permitted by law, the service is provided without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11Limitation of liability

To the fullest extent permitted by applicable law, Quotely and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising from your use of the service.

Our total aggregate liability for any claims relating to the service shall not exceed the greater of (a) the amount you paid to Quotely in the twelve months before the claim, or (b) €100, except where liability cannot be limited under applicable law (including mandatory consumer protections).

12Indemnity

You agree to indemnify and hold harmless Quotely from claims, damages, and expenses (including reasonable legal fees) arising from your use of the service, your customer data, or your breach of these Terms, except to the extent caused by our wilful misconduct.

13Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by an updated version number and effective date. Continued use after changes take effect constitutes acceptance. Where required by law, we will seek renewed consent.

14Governing law and disputes

These Terms are governed by the laws of Ireland. The courts of Ireland shall have exclusive jurisdiction, subject to any mandatory consumer rights in your country of residence within the European Union.

If you are a consumer, you may also be entitled to use alternative dispute resolution mechanisms available in your jurisdiction.

15Contact